Question 701 of 276 · Alberta Class 4 Knowledge Test
Which of these is an indicator of ineffective communication with a passenger?
Exactly one answer is correct.
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Correct answer to question 701
- B: Not making eye contact while they speak
Explanation
Indicators of ineffective communication include not listening, being argumentative, indifferent body language and not making eye contact. Speaking clearly, adjusting your tone and showing empathy are signs of effective communication.
More questions: Transporting Passengers
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