Question 709 of 276 · Alberta Class 4 Knowledge Test
A passenger becomes difficult during a trip. What should be your first step?
Exactly one answer is correct.
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Correct answer to question 709
- D: De-escalate using positive or neutral language
Explanation
Your first step with a difficult passenger should be to de-escalate the issue through effective communication using positive or neutral language. This helps correct or confirm assumptions that could lead to conflict.
More questions: Transporting Passengers
- 710Which phrase should a driver avoid when dealing with an irate passenger?
- 711You feel uncomfortable transporting a passenger because of their words or actions. What should guide your decision to refuse the trip?
- 712When should destination information be entered into the GPS navigation system?
- 713A passenger travels with a pet or service animal. What does the Traffic Safety Act require of the driver?
- 714Why should a passenger vehicle driver avoid driving below the approved speed limit?
- 715When unloading passengers with children, what is a recommended post-driving procedure?