Question 710 of 276 · Alberta Class 4 Knowledge Test
Which phrase should a driver avoid when dealing with an irate passenger?
Exactly one answer is correct.
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Correct answer to question 710
- A: "Listen to me"
Explanation
Drivers should avoid aggravating phrases such as "Listen to me". Phrases like "I understand your concern" or "Those are valid concerns and I can support by..." are examples of de-escalating responses.
More questions: Transporting Passengers
- 711You feel uncomfortable transporting a passenger because of their words or actions. What should guide your decision to refuse the trip?
- 712When should destination information be entered into the GPS navigation system?
- 713A passenger travels with a pet or service animal. What does the Traffic Safety Act require of the driver?
- 714Why should a passenger vehicle driver avoid driving below the approved speed limit?
- 715When unloading passengers with children, what is a recommended post-driving procedure?
- 716After passengers have left the vehicle, why should you scan the back seat?